Insight Learning’s proprietary consulting service, SoftSkill Tracker, is based on the rigorous and comprehensive evaluation of a firm’s training function, and specifically its soft skills training programs. SoftSkill Tracker uses Insight’s 360 Framework to analyze the fit between a firm’s current soft skills training, its HR needs, its business strategy, and the business environment in which it operates.
Until now, a major shortcoming of soft skills training has been the impossibility of measuring effectiveness; every manager knows that soft skills training is important, but nobody can manage to relate the training process to ROI. Existing evaluation programs include no objective standards to gauge the effects of training and often fail to include multiple levels of the client organization in the evaluation process. More importantly, firms often neglect to consider the impact of soft skills training on the overall strategic direction of an organization.
SoftSkill Tracker utilizes sophisticated evaluation software and cutting edge interview techniques to understand the needs of client organizations and determine the suitability and effectiveness of existing training programs. For the first time, HR manager and senior executives gain real insights into the value of soft skills training programs, individuals are able to carefully and efficiently target areas for personal development.
The SoftSkill Tracker five step process:
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Insight utilizes semi-structured interviews with important stakeholders in the training process to evaluate the fit between training programs and client needs. |
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Insight deploys the 360 framework to evaluate the complete corporate training environment. |
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Insight uses best-in-class software to deliver web-based surveys to all students. Surveys are based on a consistent and easy to understand numerical scale, allowing managers to quantify the progress of trainees and the abilities of training providers. |
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Unlike other evaluation processes, SoftSkill Tracker involves all stakeholders in the evaluation process including trainees, HR managers, trainers, line managers and senior executives. |
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Insight issues a comprehensive report, based on qualitative and quantitative data, that determines the effectiveness of training programs and makes clear recommendations for the future. Separate reports are tailored to the needs of HR managers, senior executives, and training participants. |